Refund policy

Refund and Return Policy

Last updated: September 7, 2026

At Elettra Ferri, we want you to love every piece you receive. If something isn't right, we're here to help. This policy explains how returns, refunds and exchanges work for purchases made on elettraferri.com.

1. Our 30-day return window

You may return eligible items within 30 days of the delivery date for a refund or exchange. The delivery date is the date shown on your carrier tracking information.

Returns requested after 30 days from delivery cannot be accepted.

2. Return eligibility

To be eligible for a return, an item must be:

Unworn, unwashed and unaltered
In its original condition, with all original tags still attached
Free of makeup, deodorant, perfume, pet hair, stains or odors
Returned in its original packaging, or packaging that protects the item equally well

We reserve the right to refuse a return, or to issue a partial refund, if an item is returned in a condition that does not meet these requirements.

3. Non-returnable items

The following items cannot be returned or exchanged unless they arrive damaged or defective:

Items marked "Final Sale" at the time of purchase
Intimates, hosiery, swimwear and bodysuits, for hygiene reasons
Gift cards
Items that have been personalized, monogrammed or altered at your request

4. How to start a return

Email us at hello@elettraferri.com within 30 days of delivery. Include your order number and the item(s) you'd like to return, and let us know whether you'd prefer a refund or an exchange.
We will reply within 2 business days with return instructions and the return address.
Pack the item securely in its original packaging and ship it to the address we provide. We recommend using a trackable shipping method and keeping your receipt, as we cannot be responsible for returns that are lost in transit.

Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted or may be delayed.

5. Return shipping costs

Standard returns: The cost of return shipping is the responsibility of the customer. Original shipping charges are non-refundable.

Damaged, defective or incorrect items: If we sent the wrong item, or your item arrived damaged or defective, we will cover the cost of return shipping and send you a prepaid return label. Please contact us within 7 days of delivery with photos of the issue so we can resolve it quickly.

6. Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund has been approved. Approved refunds are issued to your original payment method within 5 business days of approval.

Please note that it may take an additional 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer. If more than 15 business days have passed since your refund was approved and it has not appeared, please contact us at hello@elettraferri.com.

Refunds are issued for the price paid for the item, including any taxes charged on that item. Original shipping charges are not refunded unless the return is due to our error or a defective product.

7. Exchanges

If you would like a different size or color, the fastest way is to request an exchange when you contact us. Exchanges are subject to availability. If the item you want is out of stock, we will issue a refund instead.

Exchanged items ship free of charge within the United States.

8. Damaged or incorrect orders

We inspect every order before it ships, but if something goes wrong in transit, we'll make it right. If your order arrives damaged, defective or different from what you ordered, email hello@elettraferri.com within 7 days of delivery with your order number and clear photos of the item and packaging. We will arrange a replacement or a full refund, including any shipping charges, at no cost to you.

9. Late or missing refunds

If you haven't received a refund you were expecting, first check your bank account or card statement again, then contact your card issuer, as processing times vary. If you've done this and still have not received your refund, contact us at hello@elettraferri.com and we will investigate.

10. Sale items

Items purchased on sale or with a promotional discount may be returned under the same conditions as full-price items, unless they were marked "Final Sale" at checkout.

11. Order cancellations

We begin preparing orders quickly. If you need to cancel, contact us as soon as possible at hello@elettraferri.com. We can cancel an order only if it has not yet been processed for shipping. Once an order has shipped, it cannot be cancelled, but you may return it under this policy once it arrives.