Shipping policy

Shipping Policy

Last updated: September 7, 2026

Thank you for shopping with Elettra Ferri. This policy explains where we ship, how long delivery takes, and what to expect after you place an order on elettraferri.com.

1. Where we ship

We currently ship to all 50 United States, including Alaska and Hawaii, as well as Washington, D.C. We are unable to ship to P.O. boxes, APO/FPO/DPO addresses or U.S. territories at this time.

If you are outside the United States and would like to place an order, please email hello@elettraferri.com and we will let you know if we can accommodate your request.

2. Order processing

Orders are processed within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day. During launches, sales and holiday periods, processing may take slightly longer, and we will note any expected delays on our website.

3. Delivery times

Once your order has been processed and shipped, estimated delivery within the United States is 7–14 business days.

Please note that delivery estimates begin from the date your order ships, not from the date it was placed. Total time from order to delivery is typically 8–17 business days.

Delivery times are estimates provided by our carriers and are not guaranteed. Weather, carrier delays, customs inspections and high-volume periods may extend delivery beyond the estimated window. We are not able to control carrier transit times once a package has left our facility, but we will always help you track and locate your order.

4. Shipping costs

Shipping costs are calculated at checkout based on your delivery address and the size of your order. Any applicable free shipping thresholds or promotions will be displayed at checkout and on our website.

5. Tracking your order

As soon as your order ships, you will receive a shipping confirmation email with a tracking number. Tracking information may take 24–48 hours to become active in the carrier's system.

You can also view your order status at any time by logging into your account on elettraferri.com or by using the tracking link in your confirmation email.

6. Shipping address

Please review your shipping address carefully before completing checkout. We ship to the address exactly as entered on your order.

If you notice an error in your address, contact us immediately at hello@elettraferri.com. We can update the address only if the order has not yet been processed for shipping. Once an order has shipped, we are unable to redirect it.

We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If a package is returned to us because of an address error, we will contact you to arrange reshipment, and additional shipping charges may apply.

7. Lost, delayed or stolen packages

Delayed packages: If your tracking has not updated for 7 business days, or your order has not arrived within 14 business days of shipping, please contact us and we will open an inquiry with the carrier.

Lost packages: If the carrier confirms that a package has been lost in transit, we will send a replacement or issue a full refund, at your choice.

Packages marked delivered but not received: If tracking shows your package was delivered but you cannot locate it, please check with household members, neighbors, your building's mail room and any safe drop locations, and allow 48 hours, as carriers occasionally mark packages delivered before they arrive. If the package still cannot be found, contact us at hello@elettraferri.com within 7 days of the delivery date and we will work with you and the carrier to resolve the issue. Please note that we may require a police report or a signed declaration for stolen packages before issuing a replacement.

8. Damaged packages

If your order arrives damaged, please email hello@elettraferri.com within 7 days of delivery with your order number and photos of the damaged item and packaging. We will arrange a replacement or refund at no cost to you. Please see our Refund and Return Policy for details.

9. Multiple shipments

If your order contains multiple items, they may ship separately and arrive at different times. You will receive a separate tracking number for each shipment. You will not be charged additional shipping for split shipments.

10. Pre-orders and backorders

If an item is available for pre-order or is on backorder, the estimated shipping date will be shown on the product page and in your order confirmation. Pre-order and backorder items ship as soon as they become available. If your order contains both in-stock and pre-order items, the in-stock items may ship first.